We've got skin in the game.
The Melao Promise

We've got skin in the game.

If the balm doesn't leave your skin softer and calmer, we don't want your money. Give it an honest 60 days and you're protected for a full 100. Here is exactly how it works.

100-day money-back guaranteeKeep the jar, alwaysA human reads every email

Guarantee terms

The promise, in plain terms

Questions? Email us any time at hello@MelaoSkin.shop and a real person will help.

One per first order

We refund up to one jar per order, on first orders from new customers. It covers your whole order, bundle included.

Activate with a photo

Within 14 days of delivery, send a quick before photo of the skin you want to improve. That activates your promise and gives you an honest starting point.

Use it daily for 60 days

Use the balm daily, as directed, for 60 consecutive days from delivery. You then have until day 100 to send an after photo and claim.

Steps to claim

Claiming is three simple steps

You get the full 100 days, a complete refund if it isn't right, and you keep the jar. In return we ask one thing: give the balm a real chance, and let your skin do the talking.

1

Activate with a before photo

When your order is on its way, fill in the quick activation form and add a before photo of the skin you want to improve. Then use the balm every day.

2

Give it 60 days, then tell us

Use it daily for at least 60 consecutive days. If you are not happy, send your before and after photos any time up to 100 days from delivery.

3

We refund you in full

We review your claim and refund your original payment, usually within 10 business days of approval. Keep the jar, with no return postage.

IngridFounder, Melao Skin

First orders only, one claim per household. Activate within 14 days of delivery, then use it daily for 60 consecutive days. Submit any time up to 100 days from delivery.

Returns & refunds

Need to send something back?

There are a few ways to get your money back, and they work a little differently. Find the one that fits, then start your request below. A real person reads every one.

  • 14-day right to cancel

    Changed your mind

    If your jar is unopened, you have 14 days from delivery to cancel for a full refund. No reason needed, and no photos.

  • Your legal right

    Arrived damaged or wrong

    Damaged, leaking, the wrong scent or missing an item? Send one photo of the problem and choose a free replacement or a full refund. No postage to pay.

  • 100-day Promise

    Not right for your skin

    Used it daily and it didn't leave your skin softer? Send your before and after photos any time up to 100 days from delivery for a full refund. Keep the jar.

  • Refunded straight away

    Your skin reacted

    Stop using it and send a photo of the reaction with your order number. We refund you in full right away, with no waiting and nothing to post back.

Start your return or claim

Tell us what happened and we will reply within one business day with your next step. No return label to print, and you keep the jar unless we ask otherwise.

Adding your photos

For a skin claim, attach a before and after photo of the same area. For a damaged or wrong item, a single photo of the problem is plenty. Once you submit, reply to our confirmation email with the photos attached, or send them to hello@MelaoSkin.shop with your order number.

Prefer email? Reach us at hello@MelaoSkin.shop

Changed your mind and the jar is still sealed? You have a 14-day right to cancel for a refund, and you do not need any photos for that. This sits on top of your statutory rights and never replaces them.

Why 60 days

Skin works on a cycle, so we give it two.

Skin renews on a cycle of several weeks, and that cycle slows as we age. Sixty days gives it a couple of full turnovers, the fair window to judge a daily balm.

Tallow and Manuka honey work by topping up your skin's own lipids and holding moisture. That builds steadily with daily use, not overnight.

The before photo is for you as much as us. Two months in, it is the easiest way to see the change you stopped noticing, and most people who take it never claim.

No lab gowns or invented percentages here, just how tallow and honey behave on skin.

The details

Fair questions about the promise

How do I make a claim?

Three steps. When your order is on its way, fill in the activation form with a before photo of the skin you want to improve; that activates the promise. Use the balm daily for at least 60 consecutive days. If it isn't right, send your before and after photos within 100 days of delivery. Approved refunds go back to your original payment, usually within 10 business days.

Why the photo and the 60 days?

Because we're confident, not careful. Skin renews on a cycle that slows with age, so a couple of months of daily use is the fair window to see what the balm can really do, and the before photo is how you'll see the change for yourself. We'd rather you take the before photo than quit early and never know. Most people who take it never claim.

Do I need to send the jar back?

No. Keep it, finish it, or pass it to someone whose skin gets along with it better. Return postage punishes you for trusting us, so we don't ask for it.

What if I bought a bundle?

The promise covers your whole order. If the balm isn't right for you, the bundle wasn't either, so the full amount comes back.

What if my skin reacts?

Stop using it straight away. You don't need to wait the full 60 days: email us a photo of the reaction with your order number and we refund you in full. If your skin is sensitive, start with Unscented and patch test on your inner arm first.

Who is eligible?

The promise covers a first order from a new customer, one claim per household. It is a voluntary guarantee on top of your statutory rights, which it never replaces.

The Melao Promise

The only way to know is on your own skin.

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