Whatever it is, we'll make it right.
Talk to a real person

Whatever it is, we'll make it right.

Order gone astray, skin not loving it, or a charge you're unsure about? Tell us and we'll sort it. Our care team is real people, no bots and no canned replies, and every message gets a human answer within one business day.

Replies within 1 business dayReal humans, no botsWe fix it or refund it

How can we help?

Tell us what you need a hand with

Pick the closest option. Some take you straight to an answer; the rest open a message to our care team with the subject already filled in.

  • A real person replies within one business day, Monday to Friday.
  • Always a human. No bots, no scripts, no runaround.
  • Every order is covered by our 100-day money-back guarantee.
  • If something is wrong, we fix it or refund it. Simple.
Where's my order?Find your tracking, or chase a late or missing parcel. Return or refundStart a return or claim the 100-day guarantee. No postage to pay. It arrived damaged or wrongSend a quick photo and we'll replace or refund it, fast. A question about the balmIngredients, scents, or how to use it on your skin. A charge or billing questionDon't recognise a charge? We'll explain it and put it right. Something elseAnything at all. A real person reads every message.

Send us a message

Fill in the form and a real person will get back to you, usually within one business day. The more detail you give, the faster we can fix it.

Prefer email? Reach us any time at hello@MelaoSkin.shop