Houndday Help
A little help. A lot of care.
For the small questions, the big worries, and everything in between.
Find an orderTracking, changes and delivery questions
Offers & giftsGifts, discounts and the helpful details
Talk to usSometimes a conversation is easier
Good questions. Clear answers.
Where can I find my order?
Your dispatch email is the best place to start. Open its tracking link for the latest carrier update. If you cannot find the email, or the update does not explain what is happening, send us your order number and we can help you check.
Need a hand with this? Talk to usCan I change something on my order?
Tell us your order number and what you would like to change. Whether a change is possible depends on how far the order has progressed. Sending a request does not confirm a change; wait for the team to confirm the outcome.
Need a hand with this? Talk to usWill I be charged again?
No. Purchases are one-time orders. There is no automatic renewal. You decide whether and when to place another order.
Need a hand with this? Talk to usHow do gifts and discounts work?
Check the terms shown with the offer, including qualifying products or spend, gift selection and whether discounts combine. Review your bag and checkout before paying. If a gift or discount is missing, contact us before placing the order so we can help check it.
Need a hand with this? Talk to usWhere are the ingredients and directions?
The product page is the place for the full label, approved directions and suitability information. If you are unsure about something on the label, ask us to help you find the information. For advice about your dog’s individual health needs, speak with your vet.
Need a hand with this? Talk to usHow long does a tub last?
A tub’s supply depends on the pack count and the approved daily serving on its label. Check the label for your dog before you buy. Buying more tubs does not change the approved serving.
Need a hand with this? Talk to usCan I return a tub?
Check the returns policy that applied to your order, including any conditions for opened products. If you are unsure, send us your order number and what happened. The team can explain the options without asking you to place another order first.
Need a hand with this? Talk to usMy chews look or smell different.
Keep the tub, packaging and lot or batch number handy, and tell us what seems different. A clear description helps the team investigate. The team may ask you for photographs through the support channel; this form does not accept attachments.
Need a hand with this? Talk to usMy dog seems unwell. What should I do?
Contact your vet for advice about your dog. If you think it is urgent, contact an emergency veterinary service instead of waiting for a shop reply. You can also report the product concern to us with the lot or batch number so it can be investigated.
Need a hand with this? Talk to usLet’s work it out together.
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