No. You can ask a question before buying, or contact us about an order without its number. If you have ordered, using the same email address helps the team find the details.

Start with the tracking link in your dispatch email, if one has been sent. If you can’t find it, or the tracking needs a closer look, choose “Order or delivery” above and tell us what you’re seeing.

Contact us as soon as you can with your order number and the change you need. What’s possible depends on how far the order has progressed. Your message is a request; please wait for confirmation before assuming the order has changed.

Choose “Return or refund” and tell us about your order. The team can check the options under the policy that applies to your purchase. Please wait for return instructions before sending anything back.

Choose “Product quality” and describe what you’ve noticed. Add the batch number if you can, and keep the packaging and any photos. This form does not accept attachments; you can share photos when the team replies.

We can help you find product information, ingredients and label directions. For advice about your dog’s health, medication or individual needs, speak with your vet. If your dog seems unwell, contact your vet promptly rather than waiting for a support reply.

After a successful submission, a confirmation appears on this page. If you see an error, your message has not been confirmed as sent. Check the highlighted fields and try again, or email hey@houndday.com.

At the email address you give us. Check it before sending, and look in your spam or junk folder as well as your inbox. Contacting support through this form does not subscribe you to marketing emails.